Returns & Order Issues
Last updated: August 24, 2026
For health, hygiene and product-integrity reasons, all skincare, cosmetics, prescription products, opened or unopened personal-care products, sale items and gift cards are final sale.
We do not accept returns or exchanges for change of mind, ordering the wrong item, personal preference, shade selection or product incompatibility.
This policy does not limit any right or remedy that cannot be waived under applicable consumer-protection law.
Damaged, defective, missing or incorrect orders
Please inspect your order promptly after receiving it. If an item arrives damaged, defective, missing or different from what you ordered, contact us within 24 hours of delivery where reasonably possible. This reporting period does not limit any rights or remedies available under applicable law.
We may review concerns reported within seven days of delivery when circumstances reasonably prevented earlier notice. Reporting an issue promptly helps us document the condition of the order and pursue any necessary carrier or supplier claim.
Email hello@minte.ca and include:
- Your order number
- The name of the affected product
- A description of the issue
- Clear photographs of the product and packaging
- A photograph of the shipping label, where applicable
- The batch or lot number, if visible
Do not discard or use the affected product or packaging until we have reviewed the concern.
Depending on the circumstances, we may replace the item, correct the order or provide another appropriate remedy. Normal packaging variations or minor cosmetic damage that does not affect product safety, integrity or use may not qualify as a defect.
Product reactions
If you believe you have experienced a reaction, stop using the product and contact us promptly—ideally within 14 days of first use and within a reasonable period after purchase.
Please include:
- The product name
- Your order number or proof of purchase
- The date you began using the product
- How frequently and in what amount it was used
- Other products used in the same routine
- A description and timeline of the reaction
- Photographs of the reaction
- The batch or lot number, if visible
Where appropriate, a replacement, store credit or refund may be offered on a case-by-case basis. Reporting a concern does not guarantee a refund.
This exception does not apply to expected effects that were clearly disclosed, such as temporary tingling from a lip plumper or anticipated adjustment effects from active skincare.
Seek medical attention if symptoms are severe, rapidly worsening or otherwise concerning.
Manufacturer satisfaction guarantees
Some brands may offer their own satisfaction guarantees. Eligibility, time limits and available remedies are determined under the manufacturer’s current terms and authorized place-of-purchase requirements.
A guarantee may require proof of purchase, product photographs, batch information, details about use or return of the product. Contact us and we will help determine the appropriate process.
Bundles, sets and gifts with purchase
If Minte approves the return of an order that included a bundle, set, promotional product or gift with purchase, all related components and promotional items must be included unless we direct otherwise.
If an item is missing, used or retained, its retail or promotional value may be deducted from an approved refund or credit where permitted by law.
Shipping and delivery concerns
If tracking shows a package as delivered but you cannot locate it, check the delivery location, household members, neighbours and any carrier photograph. Contact the carrier and Minte promptly so the delivery can be reviewed.
Once an order has been confirmed as delivered to the address provided, Minte is not responsible for theft, unattended exposure to extreme temperatures or other loss occurring after delivery, except where required by law.
We strongly recommend arranging for someone to receive temperature-sensitive or high-value orders. Additional information is available in our Shipping, Winnipeg Delivery & Clinic Pickup Policy.
Order changes and cancellations
Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee changes after fulfilment begins, a shipping label is created or a local delivery is dispatched.
If an item becomes unavailable after you place an order, we will contact you regarding a delay, suitable alternative where appropriate or a refund for the unavailable item.
Approved refunds
Approved refunds are issued to the original payment method. Processing time varies by financial institution.
Original shipping or delivery charges are not refundable unless the order issue resulted from our error or a refund is otherwise required by law.
Contact us
Email hello@minte.ca or call 431-276-3223. Please include your order number.