Shipping, Delivery & Clinic Pickup

Last updated: August 24, 2026

Orders are processed on clinic business days, Monday through Friday, excluding holidays and clinic closures. Orders placed after regular business hours, on a weekend or during a closure begin processing on the next clinic business day.

All prices and order thresholds below are in Canadian dollars, calculated before tax and after discounts.

Canada-wide tracked shipping fees

  • Orders under $150: $10
  • Orders of $150 or more: Free shipping
  • Estimated transit time: 3–5 business days after processing

Some destinations, remote regions, weather events and carrier disruptions may require additional time. Tracking information is provided once the order ships.

If a remote destination requires an additional shipping charge, we will contact you for approval before proceeding.

Winnipeg same-day delivery

  • Available on eligible clinic business days for orders placed before 2:00 p.m. CST.
  • Call 431-276-3223 to arrange same day Winnipeg delivery.
  • The delivery fee is the live rate for your address, generally approximately $9–$24
  • Same-day delivery is charged on all orders and is not included in the free next-business-day delivery offer

Availability and pricing are confirmed at checkout. Same-day service may be unavailable because of delivery capacity, weather, clinic closures or address limitations.

Winnipeg next-business-day delivery

  • Orders under $150: $6
  • Orders of $150 or more: Free
  • Order by the end of the clinic business day for delivery by 8:00 p.m. on the following clinic business day

Orders are generally delivered contactless and may be left at the door with delivery confirmation. Someone should be available to receive the order to reduce the risk of theft or exposure to extreme temperatures.

Free clinic pickup

Clinic pickup is free. We aim to have pickup orders ready within 24 hours on clinic business days. Please wait until you receive a “Ready for pickup” notification before visiting.

Pickup location:
Minte Medical Aesthetics
Unit 130–2200 McPhillips Street
Winnipeg, Manitoba R2V 3P4

Bring your order confirmation and/or order number. If another person will collect the order, contact us in advance. Prescription products and certain regulated items may have additional identity, assessment or pickup requirements.

Address accuracy and delivery instructions

Customers are responsible for providing a complete and accurate address, unit number, postal code, telephone number and any necessary delivery instructions. Contact us immediately if you notice an error. We cannot guarantee changes after fulfilment begins.

Additional costs caused by an incorrect or incomplete address, refused delivery or unclaimed parcel may be the customer’s responsibility, except where prohibited by law.

Unsuccessful Winnipeg delivery

If delivery cannot be completed because the address or instructions are incorrect, building access is unavailable or no permitted safe drop location can be found, the order may be returned to Minte.

We will contact you before arranging another delivery. A new delivery fee may be required before redispatch when the unsuccessful attempt resulted from inaccurate customer information or unavailable access.

Unattended and temperature-sensitive orders

Skincare and cosmetic products should not be left in extreme heat or cold. Arrange for prompt receipt or choose clinic pickup when weather conditions may compromise your order.

After confirmed delivery to the address provided, Minte is not responsible for theft or temperature damage caused by the order being left unattended, except where required by law.

Returned or undeliverable parcels

If a parcel is returned to Minte because of an incorrect address, refused delivery, failed delivery or failure to collect it from the carrier, we will contact you to discuss the available options.

Any additional shipping or delivery costs must be approved before redispatch. Where a refund is available, actual shipping costs may be deducted where lawful. Final-sale and regulated products remain subject to our Returns & Order Issues Policy.

Delays, missing parcels and carrier investigations

Delivery dates are estimates unless we expressly state otherwise. Delays may occur because of weather, carrier disruptions, remote destinations, inventory issues or circumstances outside our reasonable control.

If an order has not arrived within the expected period, contact us promptly. We may need to open a carrier investigation and may require your cooperation or additional information. Your statutory rights relating to delayed or undelivered online orders remain unaffected.

Contact us

For order assistance, email hello@minte.ca or call 431-276-3223. Please include your order number.